Terms and Conditions

Ayzen Private Limited 

Brand: Ayzen Creatives 

Effective Date: March 15, 2026 

1. Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client”) and Ayzen Private Limited (“Company”), owner and operator of Ayzen Creatives, governing your use of the Company’s services. By placing an order or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our services. 

2. Services

Ayzen Creatives provides custom creative production services including embroidery digitizing (flat, 3D puff, appliqué, cap), vector artwork conversion, graphic design, illustration, screen-print and print-ready artwork, and logo redrawing. The Company reserves the right to modify or discontinue services at any time with reasonable notice. 

3. Order Acceptance

Orders are accepted only upon the Company’s written confirmation. The Company reserves the right to decline orders that violate our content guidelines or exceed current operational capacity. Orders are processed in sequence received unless a rush option is selected. 

4. Client Responsibilities

Clients must: 

  • Provide accurate, complete, and appropriate reference materials and instructions. 
  • Review all delivered files before sending to production. 
  • Confirm ownership or proper licensing of all submitted artwork and logos. 
  • Notify the Company promptly if any delivered file contains errors. 

The Company is not liable for production errors arising from incorrect instructions or materials supplied by the Client. 

5. Intellectual Property

Client Materials: All artwork and assets submitted by the Client remain the Client’s sole property. 

Deliverables: Upon full payment, the Company assigns all rights in the completed deliverables to the Client. 

Company IP: The Company’s tools, processes, and methodologies remain its exclusive intellectual property. 

Portfolio Use: The Company may showcase completed work in its portfolio unless the Client requests confidentiality in writing at order placement. 

6. Payments

  • Prices are stated at order time and payable in USD unless otherwise agreed. 
  • Full or partial payment may be required before work commences. 
  • Files may be withheld until payment is received in full. 
  • EU clients may be subject to applicable VAT as required by local regulations. 

7. Turnaround and Delivery

Turnaround times are estimates based on complexity and workload. The Company is not liable for delays caused by incomplete briefs, late client responses, or force majeure. Delivery is via email or secure link. Rush options may be available at an additional fee. 

8. Revisions

Clients are entitled to revisions per the Refund and Revision Policy. Requests must be submitted within 7 days of delivery and within the original brief scope. Material changes to the original brief may be treated as new orders. 

9. Limitation of Liability

To the maximum extent permitted by law, the Company’s total liability shall not exceed the amount paid for the specific order. The Company is not liable for indirect, incidental, consequential, or punitive damages including loss of profit or business opportunity. 

10. Warranty Disclaimer

Services are provided “as is.” The Company makes no express or implied warranties, including fitness for a particular purpose or non-infringement. 

11. Indemnification

The Client agrees to indemnify and hold harmless the Company from any claim, liability, or expense arising from the Client’s use of our services, breach of these Terms, or infringement of third-party intellectual property rights by materials the Client provides. 

12. Prohibited Content

The Company will decline orders containing: 

  • Third-party intellectual property without valid licence or authorisation. 
  • Hate speech, discriminatory, or violence-inciting content. 
  • Content that violates applicable USA or EU laws. 

13. Governing Law and Dispute Resolution

USA Clients: These Terms are governed by the laws of the State of Delaware. Disputes shall be resolved by binding arbitration under the American Arbitration Association (AAA) rules. 

EU/EEA Clients: These Terms are governed by the laws of the Client’s EU Member State. EU Clients retain all statutory rights and may submit disputes to the EU Online Dispute Resolution platform at ec.europa.eu/odr. 

14. Amendments

The Company may update these Terms at any time by publishing a revised version at www.ayzencreatives.com. Continued use of services constitutes acceptance. 

15. Contact

Ayzen Private Limited | Ayzen Creatives | Email: info@ayzencreatives.com | Website: www.ayzencreatives.com 

Address: Ayzen Private Limited, [Registered Office Address]